Kelved
Who We Are
Kelved Business Solutions is a “Business Partner” company situated in Tamilnadu, INDIA. Our expertise spans from Software Development, Call Center (Customer Care), to Data Processing. Our goal is to not only meet but exceed your expectations, fostering long-term relationships and loyalty
We deliver innovative solutions across various domains in Information Technology Enabled Services, including Voice and Non-Voice, Data Processing, Data Conversion, Business Process Outsourcing, and Back Office Support
Our Differentiators
Remote staff
- Improved productivity - Working in a quieter environment with fewer distractions, which can lead to greater productivity and performance.
- Better work-life balance - Flexible schedule that allows them to start and end their workday when they want
- Reduced staff turnover - According to Forbes, businesses that offer remote work options reduce their turnover by an average of 12%.
- Access to worldwide talent - Allows us to employ people from across the globe, supporting any time zone
- Environmental impact - Reduces carbon footprint by eliminating commute trips and reducing energy consumption in offices
Cost effective
We continuously strive to deliver cost-effective solutions by collaborating closely with our customers and recommending innovative strategies and practices to achieve optimal outcomes. Key approaches include:
- Implementing Lean Six Sigma processes to enhance efficiency
- Proposing alternative methods tailored to specific needs
- Automating repetitive tasks to save time and reduce errors
- Leveraging innovation through AI for cutting-edge solutions
- Emphasizing cloud-based options for scalability and flexibility
Our cost-effective solutions empower customers to achieve a higher ROI while freeing up valuable resources for other strategic projects
Industry expertise
Our leadership team collectively brings rich experience in the BPO industry, specializing in delivering innovative and efficient solutions across diverse sectors such as Healthcare, Banking & Financial Services, and Retail.
- Healthcare – Managing critical processes such as patient billing, claims management, and customer support, ensuring compliance with industry regulations and enhancing client satisfaction.
- Banking & Financial Services – Implementing robust customer engagement strategies, optimizing back-office operations, and supporting fraud detection efforts contributing to operational efficiency and enhanced customer trust
- Retail – Streamlining supply chain management, driving omnichannel customer support, and enabling loyalty program management to boost client retention.
This track record of operational excellence, combined with a deep understanding of industry-specific challenges, positions the us as a trusted partner for driving scalable and cost-effective outsourcing solutions.
Quality
Foundation of our Quality Strategy and Objectives are laid on strong principles of:
- Customer focus - Understand who our customers are and their needs, ensuring we meet those needs while striving to exceed expectations
- Continuous improvement - Create new processes and adapt to new market situations and work on continuous improvement
- Standardization - Standardize processes and procedures to reduce errors and increase efficiency
- Lean management - Focus on eliminating and reducing waste
- Quality management innovation - Apply new ideas, methods, or technologies to enhance quality standards, processes, or outcomes like Digitization, AI
Our Leaders
Suresh V
Operations & Delivery Head
20+ years of industry experience in managing the business Operations, Client Management, Providing cost effective solutions for our client's business process. Highly focused customer engagement and delivering value added products and services to our clients
Valentino Fletcher
Marketing Head
20+ years of Experience in Operations, Sales and Marketing. Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating programs. Identifies marketing opportunities by understanding client requirements
VC
Quality Head
25+ years of Experience in Quality and Process Excellence, Responsibility for implementation of Quality Standards and practices to meet and exceed client experience. Understanding the client requirements to ensure the necessary processes and controls are in place to deliver the product and services
Sam Prabin
Technical Head
Generative AI Expert and Software Architect. He brings a holistic approach to solving complex problems, from designing scalable architectures to developing innovative AI solutions. This blend of technical expertise and creativity sets apart as a leader in the generative AI space
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